Please contact us by email within 30 days after you have received your package if you would like to make a Return. Please include this information when emailing us: the order number, name, contact information and reason(s) of return. We will process your request ASAP.
If the customer has received the order in the mail and would like to request a return for a refund, the customer should inform this request of return to virtualacoustic within one week after the arrival of the package according to its corresponding tracking number or the delivery confirmation number, regardless of any situation. Customers have one week to return the item after the date when the return request has been approved by virtualacoustic. Virtualacoustic will NOT accept any returns that are not approved or if the customer does not return the item on time.
The following restrictions apply to all returned packages:
II.1 Shipping and Handling Fee & Restocking Fee
There will be a deduction of shipping and handling fee paid in the order. However, there will be NO restocking fee only when the returned item(s) is/are in "new" condition. To ensure a full refund, the customer must return item(s) in a new and unused condition (with tag and wrapping), in the original box(es) and with a copy of the invoice. We reserve the right to charge up to 50% of the original price of the item in restocking fee for any damage and tainted item(s).
II.2 Exemption of Restocking Fee ONLY when:
The original item(s) is/are in the incorrect size or measurements from the size listed in the order and the measurements listed in the size chart of the style web page.
The original item(s) is/are in the incorrect style from the style ordered.
The original item(s) is/are in damage or stained by the manufacturer.
Note: Please double check the size(s), color(s), and style(s) in the order form before submitting the order.
All return items must meet the following condition, otherwise, they will be returned to the customer at the customer's expense::
Return package(s) must include the following information: order number, first and last name, shipping address, reason of the return, copy of the receipt, and any e-mail correspondences.
Item(s) is/are in the same condition as when it was shipped to the customer.
Item(s) must have the original tag(s) attached.
Item(s) must accompany its original plastic covering, hangers, and/or similar accessories...
Used items or items that are damaged and/or stained by the use or the misuse of the items are not eligible for a refund.
Refund will be issued within 72 hours upon the receipt of the returned package(s) that is/are qualified by the conditions listed above. All refunds will only be processed to the payment information and order information included in the original order(s).